Practical Course: Customer Health Scoring (including Template)

Built from deep-dive interviews with over 80 customer success professionals and over 200 comments and improvements. 
Level up your analytical skills and become more proactive in day-to-day work. 


100%  money-back guarantee for all orders within 14 days. 

Practical Course: Customer Health Scoring 

What you'll get

• Ready-to-use customer health score template (version 4 with new features) for Google Sheets and Microsoft Excel with customizable formulas

• 3 hours of video content in short blocks explaining various aspects of Customer Health Scoring

• 2 case studies with real-life examples of customer health scores inclusive of actual formulas and thresholds

• 1 hour of Q&A live session with the expert

• Support via e-mail & Slack

What You'll Learn

Start Your Mastery in Customer Success Now

Fundamental principles
of Customer Health Scoring used by the most innovative companies in the world

2. Discover four main pillars of Customer Health Score: product usagesupport scoring, sentiment, customer advocacy

3. Overview of the 30 crucial metrics for customer success for data-driven decisions (MAU, DAU, WAU, Net Promoter Score, activation trigger(s) / TTV, open tickets, SLA violations, time to the first reaction / full resolution, Customer Success Management Sentiment and many other)

4. The primary formulas for customer health scoring include weighted average, point-based sum, downscaling, etc.

5. Practical advice and example setup of objects, fields, and pipeline of your Salesforce or HubSpot CRM system for efficient CSM without additional tooling

The Most Innovative Companies Using Our Customer Health Score Template

Company's logo who use Customer Health Score Template 

About the Tutor

Founder and CEO of RevOS.ai, serial entrepreneur, sales, customer success, and revenue leader

  • founded & leader of elastic.io (exited to mVISE AG in 2021)
  • Building & leading successful teams (50+ FTEs) in Germany, Europe, and United States
  • Complex selling, customer success, and expansion of 7-digit B2B into medium and large companies in DE, EU, and USA
  • Strategic product and portfolio management aligned with Go-to-Market strategy

Worked with the world's best companies like Deutsche Telekom, DHL, AppDirect, Talend, Mambu, mVISE AG. Experienced hacker, product owner, agile evangelist, and speaker at international conferences.


renat zybayrov

Renat Zubayrov

Sales and Revenue Leader, Business Consultant

Values of a Customer Health Scoring Course

Level Up Your Skills in Reducing Customer Churn and Increasing LTV and Revenue

1. Customer Success Managers (CSM) - Customer Success Management:

  • Gain a deeper understanding of customer behavior and engagement 
  • Improve customer retention and reduce churn
  • Optimize customer journeys to improve satisfaction and loyalty
  • Increase customer lifetime value and customer success
  • Impact on the company: improved revenue and customer satisfaction
2. Sales Managers:
  • Learn how to identify and capitalize on upsell and cross-sell opportunities
  • Improve communication and relationships with customers
  • Better understand customer needs and pain points
  • Identify potential risks and proactively address them
  • Impact on the company: increased sales and revenue

3. Data Analysts:

  • Gain hands-on experience with customer data analytics and metrics
  • Develop skills in predictive modeling and data visualization
  • Analyze customer behavior and engagement to identify trends and opportunities
  • Inform decision-making for customer success strategies
  • Impact on the company: improved data-driven decision-making and customer success
4. Business Owners/Entrepreneurs:
  • Develop a deeper understanding of customer behavior and engagement
  • Optimize customer journeys and improve retention and loyalty
  • Identify opportunities for revenue growth and customer acquisition
  • Improve brand reputation and customer satisfaction
  • Impact on the company: improved revenue, profitability, and customer satisfaction.

By improving customer success strategies and positively impacting the company's bottom line, employees who have taken the course may be more likely to receive promotions, salary increases, and bonuses.

Implement customer health score today and make a data-driven decision for growth.

Buy a whole video course with live support only for $250